Privacy Policy
Effective Date: January 5, 2025 D & D Home Inspection Services and D & D Pest Control Co. (“we,” “our,” or “us”) respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, communicate with us, or otherwise interact with our business. By accessing our website or using our home inspection and pest control services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website and services.
Information We Collect
We may collect information directly from you, automatically through your use of our website, or in connection with the services you request.
Personal Information
Depending on how you interact with us, we may collect personal information such as: – Your name – Mailing or service address – Email address – Telephone number – Billing and payment information – Information included in messages, forms, or other communications you send to us We collect only the information reasonably necessary to respond to your requests, schedule appointments, process transactions, and provide our services.
Non-Personal and Technical Information
When you visit our website, certain information may be collected automatically. This information may include: – IP address – Browser type and version – Device type – Operating system – Pages visited – Date and time of your visit – Time spent on our website – Referring website or source – General website usage and interaction data This information generally does not identify you personally. We may use it to understand how visitors use our website, improve website performance, and enhance the overall customer experience.
Service-Specific Information
When you schedule a home inspection or pest control service, we may collect information related to your property and service needs. This may include: – Property address – Property type and approximate size – Property condition – Areas requiring inspection or treatment – Inspection requirements or service concerns – Access instructions or other appointment details This information allows us to prepare for appointments, provide accurate services, communicate effectively, and maintain appropriate service records.
How We Use Your Information
We may use the information we collect for the following business and operational purposes: – To provide, schedule, and manage home inspection and pest control services – To respond to questions, requests, and customer inquiries – To confirm appointments and send service-related communications – To prepare reports, estimates, invoices, and other documentation – To process payments and maintain transaction records – To follow up regarding completed or upcoming services – To improve our website, services, communication, and customer support – To monitor website usage, troubleshoot technical issues, and enhance security – To send marketing, promotional, or informational communications when permitted and with your consent – To comply with applicable laws, regulations, court orders, and legal processes – To protect our rights, property, customers, employees, and business operations We may also use information in an aggregated or de-identified form for business analysis and service improvement. Information used in this manner is not intended to identify individual customers.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share information in limited circumstances when necessary to operate our business, provide requested services, or meet legal obligations.
Service Providers
We may share information with trusted third-party providers that help us operate our business. These providers may assist with payment processing, website hosting, technology services, communications, scheduling, marketing, accounting, or other business functions. These providers are expected to use your information only for the services they perform on our behalf.
Legal and Regulatory Requirements
We may disclose personal information when required or permitted by law. This may include responding to subpoenas, court orders, government requests, legal proceedings, or other valid legal processes. We may also disclose information when necessary to protect our rights, prevent fraud, investigate suspected wrongdoing, or protect the safety of individuals or the public.
Business Transfers
If our business is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. Any use of your information after such a transfer will remain subject to applicable privacy requirements.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include: – Encryption of sensitive information when appropriate – Secure payment processing systems – Restricted access to personal information – Access limited to authorized personnel and service providers – Regular monitoring of systems for security concerns and vulnerabilities – Reasonable procedures for maintaining and disposing of records Although we work diligently to protect your information, no method of transmitting data over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
Your Privacy Rights and Choices
Depending on applicable law, you may have the right to: – Request access to personal information we maintain about you – Ask us to correct inaccurate or incomplete information – Request deletion of your personal information, subject to legal or business recordkeeping requirements – Withdraw consent for certain communications or uses of your information – Opt out of marketing emails by selecting the “unsubscribe” link in the message – Contact us with questions or concerns about how your information is handled To protect your privacy, we may need to verify your identity before completing certain requests. Some information may need to be retained to comply with legal obligations, resolve disputes, complete transactions, or maintain accurate business records.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support functionality, understand website traffic, and improve your browsing experience. These technologies may include: – Essential cookies: Necessary for basic website functions and security – Analytics cookies: Used to understand visitor activity and website performance – Advertising cookies: May be used to provide more relevant advertising or measure promotional effectiveness You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of our website.
Third-Party Websites and Services
Our website may include links to third-party websites, tools, or services. These third parties operate independently and may have their own privacy policies and practices. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us promptly so that we can review the information and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, information practices, technology, or legal requirements. When changes are made, we will post the revised policy on this page and update the Effective Date. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
Contact Us About This Privacy Policy
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: D & D Home Inspection Services / D & D Pest Control Co. 2065 Marion Lane Kinston, NC 28504 Phone: (252) 523-8255 Email: ddhomeinspectionservices28504@gmail.com We value your trust and are committed to handling your information responsibly while providing dependable home inspection and pest control services.